FAQ & troubleshooting

Integrations page: a red failed badge on the connection shows the count; the reason appears on the connection. Fix the cause (API key, plan feature, Portokasse balance …) and click Retry failed. If there's no badge, check the trigger: shipping/shop connectors with a bought/paid trigger deliberately skip orders that are already sent or arrived.

The trigger fires when an order changes state. Orders already in the selected state before the change flow in on their next state change, or contact support to push them once.

Dashboard: if a red banner says the Cardmarket authorization expired, reconnect - syncing resumes where it stopped. Otherwise check the sync heartbeat; "Sync now" forces an immediate check.

No. Every order is exported at most once per connection, and deleted connections leave a delivery memory that survives reconnects. Only "Re-export all orders" deliberately pushes history again.

The target tool rejected the stored credentials (changed password, revoked key, revoked Portokasse approval). Update the credentials via Edit on the connection and enable it again - pending exports resume automatically.

Paid orders every ~10 minutes, bought/sent every ~30, arrived every ~60 - plus "Sync now" on demand. Cardmarket offers no push notifications, so polling it is.

Top up at portokasse.deutschepost.de, then press Retry on the letter. Nothing was charged for the failed attempt.

Letters in the top navigation - download individually or "Print all" as one PDF. PDFs are kept 90 days; the purchase record stays forever.

€ 0 base fee; per imported order at most € 0.22, less with volume - see Billing. Amounts under € 3 roll into the next month.